Because the products we handle are alcoholic beverages, for hygiene and quality control reasons,
As a general rule, we do not accept returns, exchanges, or cancellations due to customer convenience.
However, if the problem is due to our negligence, such as damage during delivery or delivery of the wrong product, we will respond promptly.

◆ Eligibility for returns <br data-start="332" data-end="335">We will accept returns and exchanges if any of the following conditions apply.

・If the bottle is damaged or leaking at the time of delivery ・If the product you receive is different from what you ordered

If any of the above applies to you, please contact us within 7 days of receiving the product.
We will check the situation and then process your return, exchange, or refund.
When contacting us, please attach a photo of the product to make it easier for us to check.

◆ Items not eligible for return or exchange <br data-start="536" data-end="539">Returns and exchanges cannot be accepted in the following cases.

・Returns and exchanges due to customer convenience (taste preferences, incorrect orders, changes in quality due to long absence, etc.)
- If more than 8 days have passed since the product arrived - Products that have been opened or unpacked - Products whose quality has changed due to storage conditions - Sale items, limited edition items, gift cards

*The quality of alcoholic beverages may change due to temperature changes, etc.
After receiving the product, please store it immediately in a cool, dark place or at the specified temperature.

◆ Return/exchange procedure <br data-start="764" data-end="767">If you wish to return or exchange an item, please contact us at the email address below within 7 days of receiving the item.
After confirming the details, we will inform you of the return address and procedure.

📩 Contact: office@tamada-sake.com

*We cannot accept returned items without prior notice.

◆ About refunds <br data-start="925" data-end="928">Once the returned item has arrived and been inspected at our store, we will issue a refund or ship a replacement item.
In the case of a refund, the payment will be made using the same method used for payment (credit card, bank transfer, etc.).
It may take up to 10 business days for the process to be completed.
Depending on the processing by your bank or credit card company, it may take some time for the refund to be reflected.

If you have not received your refund within 16 business days of the return being processed,
We apologize for the inconvenience, but please contact us at office@tamada-sake.com .

◆ Regarding returns of products shipped overseas <br data-start="1183" data-end="1186">As a general rule, we cannot accept returns or exchanges of products shipped overseas.
However, if the item is damaged during shipping or is obviously delivered incorrectly, please contact us within 7 days of receiving the item.
We cannot accept returns or refunds due to customs delays, customs duties, or local delivery issues.
In addition, for shipments to overseas destinations, we may not be able to accept returns or exchanges due to local import regulations and customs clearance issues.

◆ Reporting damage and problems <br data-start="1326" data-end="1329">Please be sure to check the contents immediately after receiving the product.
If there is any damage, missing items, or incorrect delivery, please contact us as soon as possible.
We will check the situation and either ship a replacement or refund you.

◆ About cancellations <br data-start="1446" data-end="1449">As a general rule, we do not accept cancellations after an order has been completed.
However, we may be able to accommodate your request if you contact us before shipping.
Hurry up Please contact us at office@tamada-sake.com .

Return address : 036-8202
56 Motoderamachi, Hirosaki City, Aomori Prefecture
Tamada Sake Brewery Co., Ltd. Returns Receptionist
Phone number: 0172-34-7506

◆ Inquiries <br data-start="1626" data-end="1629">If you have any questions regarding returns or refunds, please contact us below.
office@tamada-sake.com