terms of service

These Terms of Use (hereinafter referred to as the "Terms") set out the terms of use for the online shop (hereinafter referred to as the "Service") operated by Tamada Shuzo Co., Ltd. (hereinafter referred to as the "Company").
All customers who use this service (hereinafter referred to as "Users") must agree to these Terms and Conditions before using this service.


Article 1 (Application)

  1. These Terms and Conditions apply to all relationships between users and our company regarding the use of this service.

  2. In addition to these Terms and Conditions, the Company may establish individual rules, guidelines, policies, etc. (hereinafter referred to as "Individual Provisions") regarding the Service. These Individual Provisions shall constitute part of these Terms and Conditions.

  3. If there is a discrepancy between the contents of these Terms and Conditions and the individual provisions, the individual provisions will take precedence unless otherwise specified.


Article 2 (User Registration)

  1. Users must agree to the terms of this Agreement and register for use in the manner specified by our company.

  2. The Company may not approve your registration application if it determines that any of the following circumstances exist:
    (1) If there are any false, incorrect, or missing information in the registration details. (2) If you have previously been subject to suspension of service or other measures due to a violation of these Terms of Use. (3) If the Company otherwise deems you inappropriate.


Article 3 (Management of User Information)

  1. Users are responsible for managing their login information.

  2. We shall not be liable for any damages caused by the leakage or unauthorized use of login information.


Article 4 (Purchase of Products)

  1. A sales contract will be established when the User applies to purchase a product using the method specified by our company and our company accepts the application.

  2. Title and risk of loss for the Products will pass to you upon our delivery of the Products to the carrier.

  3. Sales prices and stock availability at physical stores may differ from those available online.

  4. Terms and conditions regarding payment methods, delivery, cancellations, returns, etc. shall be in accordance with the "User Guide" separately established by our company.


Article 5 (Overseas Sales)

  1. We may restrict the sale and delivery of products to certain countries or regions.

  2. All customs duties, import taxes, customs clearance fees, and other costs pursuant to local laws incurred when shipping outside of Japan are the responsibility of the purchaser.

  3. Sales prices for overseas markets are based on Japanese Yen (JPY), and the actual amount charged may differ from the displayed amount due to fluctuations in exchange rates and payment service fees.

  4. When importing goods, it is the buyer's responsibility to ensure that they comply with the laws of their country and are able to purchase and import goods, including alcoholic beverages.

  5. We are not responsible for any delays in customs clearance or local delivery issues during delivery.


Article 6 (Intellectual Property Rights)

Intellectual property rights to images, text, trademarks, logos, designs, etc. posted on this service belong to our company or the legitimate rights holder.
Users may not use, copy, reproduce or modify these without permission.


Article 7 (Prohibited matters)

When using this service, users must not engage in the following acts.

  1. Actions that violate laws and regulations or public order and morals

  2. Any act that infringes the rights of other users or third parties

  3. Any act that interferes with the operation of this service

  4. Registering false information

  5. Unauthorized access, system tampering, and unauthorized acquisition of data

  6. Commercial use of information on this service without permission from our company

  7. Import/export activities that violate the laws and regulations of Japan or the country of sale

  8. Any other actions that the Company deems inappropriate


Article 8 (Interruption or Suspension of Service)

Our company may suspend or interrupt the provision of this service without prior notice in the following cases:

  1. When performing system maintenance, inspection, or updates

  2. In the event of force majeure such as natural disasters, power outages, or communication failures

  3. When it is difficult to provide services due to communication line or server failure

  4. Any other case where the Company deems it necessary


Article 9 (Disclaimer)

  1. We do not guarantee the accuracy or completeness of product information, inventory, prices, etc.

  2. We are not responsible for any damages incurred due to delivery delays, customs processing, confiscation or delays at customs, etc.

  3. We shall not be held responsible for any trouble that may arise between users or third parties.

  4. We are not responsible for delivery delays or damage caused by weather, disasters, international shipping restrictions, etc.


Article 10 (Changes in prices and sales conditions)

We reserve the right to change or terminate product prices, specifications, sales conditions, and supply methods without prior notice.


Article 11 (Changes to Terms of Use)

The Company may change these terms and conditions as necessary. The changed terms and conditions will take effect when they are posted on this website.


Article 12 (Handling of Personal Information)

We will handle personal information obtained through the use of this service appropriately in accordance with our Privacy Policy.


Article 13 (Governing Law and Jurisdiction)

  1. These Terms and Conditions shall be governed by the laws of Japan.

  2. In the event of a dispute arising in relation to the Service, the Japanese court with jurisdiction over the location of our head office shall be the exclusive court of first instance.

  3. Even if there are translated versions of the Terms and Conditions, the Japanese version shall be the official version.


Supplementary Provisions <br data-start="2597" data-end="2600">These terms and conditions will come into effect on December 1, 2025 (Reiwa 7).

FAQ

メールが届きません

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

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通常、ご注文完了から商品の発送まで3営業日(土日・祝を除く)以内に発送いたします。ご注文状況によって一部配送が遅れる場合がございますので何卒ご了承ください。

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賞味期限・保管方法を教えてください

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

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Shipping is based on your location and the items calculated in your order. You will always know the shipping price before you purchase.